The Village of Schaumburg is pleased to offer water customers the ability to pay water bills automatically. Avoid late payments and penalties by having your payment withdrawn directly from your bank every month. To begin you may either complete the form online or print and mail a copy for processing.

Option 1: Complete the authorization form online.
Option 2: Print the authorization form and mail.

Initial Process

Once your completed authorization form is received, a pre-notification process is conducted by the village to confirm the information you provided is correct. Until your auto draft payment plan has been established, you will continue to receive a bill that must be paid via traditional means. No amount will be deducted from your checking/savings account during this initial process.

Confirmation Process

Once the auto draft plan has been approved, your water bill will include the statement “No Payment Required, AUTO PAID”. Your checking or savings account will be debited on the due date of the bill. When you receive your water bill, please review it. If you have questions or need to discuss your bill with a customer service representative, please call (847) 923-4520 no less than 10 business days before the due date to resolve any discrepancies before the scheduled auto payment.

Availability of Funds and Incorrect Information

If we are unable to obtain payment from your bank account due to insufficient funds, account closed, incorrect information provided or other reason at the stated banking institution, you will be assessed a $35 fee in addition to any late penalty charges that may apply. Your auto draft service will also be terminated for this banking account.

Termination

Your auto draft will remain in effect unless we receive written notice from you .

Requests received prior to the 16th of the month will be completed prior to the payments being due. If you are set up for auto draft, please pay your bill using an alternate method found on the back of your bill. Requests received after the 16th of the month will be completed for the following months due date. A separate authorization auto draft form must be completed for each water service address.  Do not forget to reapply for the auto draft plan if you move to a new Schaumburg address.

Cancel Automatic Payments for Water Billing

Change of Bank or Bank Account Numbers

Notify the Village of Schaumburg if you change your bank and/or your bank account number has changed by submitting a new authorization form.  Failure to do so could result in late payments and late fee penalties on your water bill plus an assessment of a $35 fee for returned payment.

Questions

If you have questions about this program, contact the Water Billing Division at (847) 923-4520.